Inspectors give Woodlands Manor Care Home “inadequate” rating

December 22 2018

Inspectors give Woodlands Manor Care Home “inadequate” rating

A Winterbourne care home that went into administration last month has been rated inadequate and placed in special measures.
The Care Quality Commission is now working with the managers and administrators to run the 40-bed Woodlands Manor Care Home.
The latest inspection report said: “CQC are assured by the steps taken to ensure that people living in the home are safe and that the shortfalls identified in this inspection report are being addressed”.
“The new care management team are voluntarily providing CQC with weekly updates on their progress in addressing the shortfalls, ensuring people are safe and how they are improving the quality of care provided at Woodlands Manor Care Home.”
The CQC’s unannounced inspection on October 18 and 19 revealed a number of ongoing issues.
The care home is being extended but the area where the rubbish and building materials are stored was not cordoned off and was unsightly. The report says despite the issue being highlighted by the CQC’s last three inspections, no action had been taken to make the area safe and tidy. It has asked the Health and Safety Executive to visit the site.
The CQC said: “People were not always looked after with respect and some staff did not speak nicely to them.
“On two occasions it was senior members of the staff team who did not talk respectfully about people and this does not demonstrate a good ‘leading by example’ means of improving staff attitudes”.
“People’s dignity was not always maintained and we have referred to an example in the main body of the report where improvements were needed”.
“Concerns have been raised regarding the standard of care given to five people and this was being investigated by the safeguarding adults team in South Gloucestershire Council.”
The CQC found gaps in residents’ records for when they receive medication, and two people had serious risks to their health and wellbeing. Incorrect forms were used to log accidents and falls.
A computer failure was blamed for the lack of records of training and supervision.
Inspectors said equipment was being shared between residents because there was not enough to go round, and the infection control audits were ineffective. Other audits were “tick-box responses”.
On the positive side, the inspectors received favourable comments about the food and drink and the activities residents were able to participate in.
Inspectors said the recruitment of new staff to the service followed safe recruitment procedures to ensure unsuitable staff were not employed.
This comes after a nurse working at the home was struck off in September for putting residents at “unwarranted risk of harm”. Patsylin Palmer did not let her bosses know she should have been supervised by a registered nurse on her night shifts.
The home went into administration on November 15, citing “operational difficulties” following the building of an extension.
Woodlands Manor Care Home declined to comment on the CQC report.